How long has Air Plus been serving Cincinnati?

Air Plus Heating and Cooling has been serving Greater Cincinnati and Northern Kentucky since 1993. Founded by Rob Raby, the company is family-owned and operated out of Reading, Ohio, and has grown into one of the region’s most recognized HVAC contractors over more than three decades of service.

What does it mean to be a Carrier Factory Authorized Dealer?

Carrier Corporation designates Factory Authorized status only to dealers who meet strict annual benchmarks for technical training, customer satisfaction, and service quality. As a Carrier Factory Authorized Dealer, Air Plus technicians receive direct training on Carrier equipment and are held to a higher performance standard than the industry average. In 2025, Air Plus also received the Carrier President’s Award, which is given to fewer than 1% of Carrier dealers in the country.

Does Air Plus offer same-day heating and cooling service?

Yes. Air Plus offers same-day service for most heating and cooling calls, including weekends. Customers enrolled in the Air Plus Perks program receive 24-hour priority service, 365 days a year, including holidays.

Does Air Plus offer financing for new HVAC equipment?

Yes. Air Plus offers multiple financing options through Wells Fargo Bank, FTL Finance, and Microf. Options include low-interest and deferred-interest plans for qualified applicants, as well as a rent-to-own program through Microf that requires no credit check. Contact our office or ask your Home Comfort Advisor during your free quote appointment to find out which options are available to you.

What is the Air Plus Perks program, and what does it include

The Air Plus Perks program is Air Plus’s annual maintenance membership. Members receive two performance tune-ups per year, 24-hour priority emergency service 365 days a year, up to 40% off all replacement parts, no trip charges on service calls, an energy-saving coil cleaning, and a 30-day labor warranty on all services. The program is designed to extend the life of your system and catch problems early before they turn into expensive repairs.

Heat Pump Services in Cincinnati, OH

Heat Pump Service Plus NATE-certified Technicians

Not sure why your heat pump is not heating or cooling properly? Air Plus services all major heat pump systems across Greater Cincinnati with fast, reliable repair and maintenance support.

Signs You Need Heat Pump Service

Heat pump problems often show up gradually or inconsistently across heating and cooling modes. Service may be needed if you notice the following:

Your system is not switching properly between heating and cooling modes

This often indicates a reversing valve issue or control system failure

One mode works better than the other (heating works but cooling struggles, or vice versa)

This usually signals performance imbalance or refrigerant issues

The system runs continuously but fails to reach the set temperature

This can indicate reduced capacity or airflow restriction

Energy bills increase without changes in usage

Declining efficiency often develops gradually due to wear or system imbalance

Ice Or Frost Is Forming On Your Outdoor Unit During Cooling Mode

Some frost in heating mode is normal and will clear on its own. Ice forming during cooling mode is not normal.

Airflow from vents feels weaker than normal

Reduced airflow often indicates coil buildup or blower performance issues

The system frequently switches to auxiliary or emergency heat

This suggests the heat pump is struggling to maintain temperature on its own

Unusual noises occur during operation

Clicking, buzzing, or hissing can indicate electrical or refrigerant-related problems

These symptoms often indicate that the system is under strain and requires professional evaluation before a full failure occurs.

Certified & Trusted Quality

Carrier Factory Authorized Dealer + Heat Pump Services

Heat pump services in Cincinnati, OH, require a different level of technical understanding than standard heating or cooling systems because a heat pump performs both functions using a single integrated unit. When something goes wrong, it can affect heating, cooling, or both, depending on the nature of the failure.

Air Plus Heating and Cooling provides full heat pump services across Greater Cincinnati and Northern Kentucky, including diagnostics, repair, maintenance, and system evaluation. Our NATE-certified technicians are trained to work on all major heat pump brands, including high-efficiency Carrier systems, ensuring accurate troubleshooting in both heating and cooling modes.

Insured and Certified

In Cincinnati’s climate, heat pumps work year-round, switching between heating in winter and cooling in summer. This constant operation makes routine service essential for maintaining efficiency and preventing unexpected failures during peak seasonal demand.

As a Carrier Factory Authorized Dealer and 2025 Carrier President’s Award recipient, Air Plus follows strict service standards designed to ensure long-term performance and system reliability. Heat pumps are highly sensitive to airflow, refrigerant balance, and control system performance, which means even small issues can significantly impact comfort.

What Heat Pump Service
Includes With Air Plus

Heat pump systems require balanced performance across both heating and cooling modes. Our service focuses on ensuring reliable year-round operation.

01 Full System Mode Testing

We test both heating and cooling operations to confirm proper switching, temperature output, and system response.

02 Outdoor Unit and Coil Inspection

We inspect the outdoor unit for debris, coil condition, and airflow since heat pumps rely heavily on outdoor heat exchange.

03 Indoor Air Handler Evaluation

We check indoor coils, blower operation, and airflow pathways to ensure proper distribution of conditioned air.

04 Refrigerant Level and System Balance Check

We verify refrigerant charge and inspect for leaks or pressure issues that can affect both heating and cooling performance.

05 Electrical and Control System Testing

We inspect sensors, reversing valves, wiring, and control boards to ensure accurate system switching and reliable operation.

Keep Your Heat Pump Running Efficiently Year-Round

Small issues in heat pump systems can quickly affect both heating and cooling performance. Air Plus provides expert heat pump service across Greater Cincinnati. Call (513) 769-0871 or request service today.

Why Cincinnati Homeowners
Choose Air Plus for Heat Pump Service

When a heat pump stops switching between heating and cooling in the middle of a Cincinnati weather swing, fast diagnosis and system understanding make the difference between a quick fix and repeated breakdowns.

Dual-Mode System Expertise

Heat pumps operate differently from traditional HVAC systems because they provide both heating and cooling. Air Plus technicians understand how to diagnose issues that affect one or both modes, ensuring accurate repairs.

Clear Explanation Before Any Repair Work

Heat pump systems often show overlapping symptoms that can be misleading without proper testing. Every issue is explained in plain terms, what is failing, what caused it, and what options are available before any repair is approved.

Built for Year-Round System Demand in Cincinnati

Heat pumps in this region run continuously through both summer humidity and winter cold snaps. That constant workload creates wear patterns that are different from single-function systems. Service focuses on problems that show up under year-round operation, not just isolated seasonal failures.

Efficiency Issues Are Treated as Failures, Not Minor Variations

A heat pump can still run while losing performance. Weak airflow, rising energy use, or uneven temperatures often signal deeper inefficiency. Service targets system balance, refrigerant performance, and airflow restrictions so the unit operates as designed, not just as it can.

Frequently Asked Questions About Heat Pump Services in Cincinnati

Why is my heat pump not switching between heating and cooling?

Heat pumps are sensitive systems because they handle both heating and cooling in one unit. When performance drops, it usually comes down to airflow restriction, refrigerant imbalance, thermostat communication issues, or reversing valve failure. Air Plus technicians perform full system diagnostics across both modes to pinpoint the exact cause instead of focusing on only the visible symptom.

Why does my heat pump work in one mode but not the other?

When one function works, and the other does not, the issue is often tied to the reversing valve, control board, or sensor system that manages mode switching. Air Plus evaluates both heating and cooling operations during service to identify whether the failure is mechanical, electrical, or control-related before any repair is recommended.

Why is my heat pump running constantly?

Continuous operation usually indicates the system is struggling to reach the set temperature due to reduced efficiency. This can be caused by low refrigerant, dirty coils, airflow restrictions, or a system that is no longer properly matched to the home’s cooling and heating load. Air Plus technicians check system balance and performance under real operating conditions to determine why the system is overworking.

What does it mean when my heat pump switches to auxiliary heat often?

Frequent auxiliary heat usage means the heat pump is not meeting demand on its own. This can happen during extreme cold, but constant reliance often signals an underlying performance issue. Air Plus evaluates outdoor unit performance, refrigerant levels, and system efficiency to determine whether the heat pump is operating correctly or compensating for a fault.

Is ice buildup on the outdoor unit something to worry about?

Light frost during winter operation can be normal, but heavy or persistent ice buildup is not. It often points to airflow problems, defrost cycle issues, or refrigerant imbalance. Air Plus inspects both airflow and system cycling behavior to ensure the defrost function is working correctly and the system is not under strain.

How often should a heat pump be serviced?

Because heat pumps operate year-round for both heating and cooling, they should typically be serviced twice per year. Air Plus recommends seasonal maintenance to keep airflow, refrigerant levels, and system controls properly balanced, reducing the risk of mid-season breakdowns and efficiency loss.

Heat Pump Service Plus NATE-certified Technicians